DMV’s online services atime-saver for NC residents

To the Editor,

More than half a million drivers in North Carolina have utilized the state’s online license renewal program. A process that used to require a time-consuming trip to your local Division of Motor Vehicles office can now be completed in minutes from the comfort of your home or workplace.

By going online, those drivers saved more than 248,000 hours that would have otherwise been spent waiting in DMV office lines.

Since October 2015, Gov. Pat McCrory’s “Driving Change” initiative has greatly improved customer service and continues to decrease wait times for customers at DMV offices in both Lumberton and Pembroke. Our research found that 70 percent of customers coming into DMV offices could have completed their business on the DMV website.

The governor’s initiative provides additional conveniences, such as the use of credit or debit cards for payment.

I encourage all eligible customers to visit our website at and click the link for online services.

Whether they are renewing their license or vehicle registration, ordering a duplicate license or updating their address, or updating their voter registration information, more and more Robeson County residents are realizing the speed and convenience of the many online services DMV now offers.

Kelly Thomas


N.C. Division of Motor Vehicles

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